Shipping Policy

 

Shipping Policy

At Metro Goods, we strive to provide you with a seamless shopping experience from start to finish, including reliable shipping services. Please read the following shipping policy carefully to understand how we process and deliver your orders:

Processing Time:

  • Orders are typically processed and dispatched within 1-3 business days after payment confirmation.
  • During peak seasons or promotional periods, processing times may be slightly longer. We appreciate your patience during such times.

Shipping Methods:

  • We offer standard shipping via reputable carriers to ensure timely and secure delivery of your orders.
  • Expedited shipping options may be available at an additional cost for customers who require faster delivery. Please refer to our checkout page for more information on expedited shipping.

Shipping Rates:

  • Shipping rates are calculated based on the total weight of your order, the shipping destination, and the selected shipping method.
  • We strive to offer competitive shipping rates while maintaining the quality and reliability of our shipping services.

Delivery Times:

  • Delivery times vary depending on the shipping method selected and the destination of the shipment.
  • Standard shipping within the continental United States typically takes 3-7 business days for delivery. International shipping may take longer depending on customs clearance and other factors.
  • While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as extreme weather conditions or carrier delays may affect delivery times. We appreciate your understanding in such situations.

Order Tracking:

  • Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your shipment by entering the provided tracking number on our website or the carrier's website.

Shipping Restrictions:

  • Some items may be subject to shipping restrictions due to size, weight, or regulatory requirements. We will notify you promptly if any restrictions apply to your order.
  • Please ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.

Shipping Damage or Loss:

  • In the rare event that your order is damaged or lost during transit, please contact our customer support team immediately.
  • We will work with the shipping carrier to investigate the issue and resolve it promptly. Your satisfaction is our top priority, and we will do our best to ensure that you receive a satisfactory resolution.

Shipping Policy Updates:

  • We reserve the right to update our shipping policy from time to time without prior notice. Any changes to our shipping policy will be posted on our website, and the revised policy will take effect immediately upon posting.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team for assistance. Thank you for choosing Metro Goods for your shopping needs!