Refund policy
Return and Refund Policy
At Metro Goods, your satisfaction is our priority. We want you to be completely happy with your purchase. Please read our return and refund policy carefully to ensure a seamless shopping experience.
1. Returns
1.1. Eligibility: - We accept returns within 30 days of the purchase date. - To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
1.2. Return Process: - To initiate a return, please contact our customer service team at goodsbymetro@gmail.com to obtain a return authorization (RA) number. - Clearly mark the RA number on the package containing the returned item. - Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.
1.3. Refunds: - Once your return is received and inspected, we will notify you of the approval or rejection of your refund. - If approved, refunds will be issued to the original payment method within 5-7 business days. - Please note that shipping costs are non-refundable, except in cases where the return is due to our error or a defective product.
2. Exchanges
2.1. Defective or Damaged Products: - If you receive a defective or damaged product, please contact us immediately to arrange for an exchange or refund. - We may require photographic evidence of the damage or defect before proceeding with the exchange or refund process.
2.2. Incorrect Orders: - In the event that you receive an incorrect item, please notify us within 7 days of receiving the order. - We will arrange for the correct item to be shipped to you, and if necessary, provide a prepaid return label for the incorrect item.
3. Non-Returnable Items
Certain items are not eligible for return or exchange, including but not limited to:
- Personalized or customized items
- Perishable goods
- Digital downloads
4. Cancellation Policy
4.1. Order Cancellation: - Orders may be canceled within 24 hours of placing the order, provided that the order has not yet been processed or shipped. - To cancel an order, please contact our customer service team with your order details.
5. Contact Us
If you have any questions or concerns regarding our return and refund policy, please feel free to contact us at goodsbymetro@gmail.com. Our customer service team will be happy to assist you.
Note: This return and refund policy is subject to change without prior notice. Please refer to our website for the most up-to-date policy information.